IT Support Engineer

Job description

12 months fixed term contract / full time

Location: For this role, the successful candidate must be based in the Netherlands and must have an appropriate working permit in the Netherlands prior to applying.

Do you thrive in a technical/IT environment where your hardware and software troubleshooting, in-depth knowledge of network infrastructure maintenance and remote tech support skills make a valuable difference to the organisation? Then join us as IT Support Engineer and make that difference here at Greenpeace International.

Greenpeace is an independent global campaigning organisation, which uses peaceful, creative confrontation to expose global environmental problems, and develop solutions for a green and peaceful future.

About the role:

As an IT Support Engineer within our local IT unit here in the Netherlands, you will join a team supporting end users across Greenpeace International. You’ll respond to user enquiries, focusing on the diagnosis of software and hardware issues, troubleshooting and resolving challenges on global and local IT systems, and ultimately creating effective IT solutions.

Your main responsibilities will include:

  • Respond to user inquiries and assist in troubleshooting and resolving issues regarding global and local IT systems.
  • Providing technical support to remote offices.
  • The maintenance of cloud-based services and network infrastructure.
  • Maintaining an internal wiki with technical documentation, manuals and IT policies.
  • Carrying out inductions for new colleagues.
  • The communication of software and hardware issues to GPI users.
  • Testing and deploying new hardware and software in order to improve workflow processes.
Please see the full job description here.

Job requirements

About you:

You will need to demonstrate relevant work experience, problem solving skills and a good approach to delivering technical support to end users, preferably in an international setting. This will ideally be complemented by a Bachelor’s level degree or college diploma in IT, but degree is not a a hard requirement for this role. You must be able to demonstrate excellent communication skills, including the ability to explain technical issues to users in understandable language. You will also possess:

  • Sound knowledge and experience of Windows, Mac and desktop software and systems, networking, and navigating command lines.
  • Resourcefulness and problem-solving competence.
  • Knowledge of a coding language is preferable.
  • Experience in creating system and user documentation and training.

Proficiency in English, both verbal and written is essential, as is the ability to demonstrate support and belief for the core aims and values of Greenpeace.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our teams. You can access our wellness initiatives, such as yoga and meditation and also have the opportunity to be part of our global Equity, Diversity & Inclusion staff communities. Please visit our careers site here, to learn more about working for Greenpeace International and why you should apply. 

If you are passionate about defending our natural world and creating positive change, then we would love to hear from you!

To Apply:

To apply for this role, we require you to answer a selection of key criteria and upload your CV (in English) via our online application form.

CLOSING DATE: 23:59 (CEST), 27th October 2021

Addressing the key criteria is an important part of your application. We will be looking for evidence that demonstrates your skills and experience in these areas. Use examples where possible, to draw attention to experience, knowledge, achievements and skills gained in past employment or voluntary/leisure activities, provided they are relevant to the post.

It’s advisable to prepare your responses to the key criteria before starting your online application, as you are unable to save and return to it at a later date.

If you have any questions about this vacancy or the application process, please email us at Please note that all applications must be filled out via the website and can't be submitted via this email.

Greenpeace International is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation and would like to invite you especially to apply!