User Experience (UX) Researcher

Remote, Hybrid
Tech - SSI - P4

Job description

Up to 3 year fixed term contract* / full time

*(This is a 3 year project position with funding secured for this period, the role is initially offered on a 12 month contract basis with possibility of extension to at least 3 years (subject to local labour law).

Location: The successful candidate may be based in a country where one of the independent National/Regional Greenpeace organisations (NRO’s) is located. See the locations here. [Unfortunately, we are currently unable to host new staff in a number of NROs at this present time, due to various restrictions. We are unable to support hosting of new staff in Africa, Belgium, Colombia, Germany, India, Italy, Spain, US, UK, MENA region, in addition to some other NRO locations. The recruitment team may reach out to you to provide an update as necessary, depending on your location]. We offer competitive NGO level salary and benefits, the specifics of which depend on location where the successful candidates will be based. We aim to share this information with candidates before reaching the offer stage.

Greenpeace International is looking for a User Experience Researcher to provide data based, user-related insights and creative solutions to help shape the tools that will change the future of digital campaigning on a global scale.

Working closely with the product team and its design team, you will represent the voice of our internal and external users, and guide the design and development of the features based on your research in order to achieve both the end-users’ and the organisation’s goals. Working on new features, as well as iterating on existing ones, you’ll be designing and conducting user research for a truly global product used in multiple languages, across our National & Regional Organisations (NROs), around the world.

Planet 4, Greenpeace's website builder and digital engagement platform is used as a CMS tool by many National / Regional Organisations as their primary web presence. 52 websites in total, in 36 different languages. Planet 4 is a Content Management System built on the WordPress Block Editor framework to allow web admins, content editors and campaigners to update their Greenpeace website or campaign pages.

Read more about what we work on in our Medium channel.

In this role you will:

Conduct user research to gain deep insights into the needs, behaviors, and pain points of our target users (User interviews, surveys, usability testing, A/B testing).
Develop user stories, personas, customer journeys, and experience maps based on research findings.
Define testing strategies for the product, including assumptions, scenarios, and success metrics.
Analyze qualitative and quantitative data (analytics, heatmaps, recordings, interviews, and tests) and create reports to communicate findings to the product team and Greenpeace stakeholders.
Identify key areas for research within the product development cycle.
Develop a thorough understanding of our audiences (internal and external) through data and insights.
Iterate designs based on Greenpeace community feedback, end-user feedback, and data analysis.
Run usability studies and A/B testing to validate design choices.
Work with the Data Analyst to measure user behavior and conversion rates.
Define user acceptance test scenarios in collaboration with the product team.
Continuously monitor and evaluate the user experience, suggesting improvements, and validating design iterations.
Work closely with other designers, the product manager, and the development team to ensure research insights are integrated into the product design process.

For further information about this role, please see the full Job Description by clicking HERE.

Job requirements

What we’re looking for:

Remember no one has every skill or experience needed for this role and you’ll have the opportunity to learn a lot from the team. We believe someone who has a few of these is well suited to exceed in this role:

A design-focused education (e.g., human-computer interaction, sociology, psychology, web design) or equivalent practical experience.
Proven experience as a UX Researcher, producing UX results: personas, journeys mapping, user flows, wireframes, etc.
Ability to strategize testing plans, including user research methodologies and data-driven solutions.
Experience defining UX Design best practices, benchmarking against industry standards and emerging trends.
Ideally, familiarity with WordPress, web accessibility standards, and SEO best practices.
Superb communication and presentation skills, creative thinking and ability to balance priorities.
Proficiency in English and ideally another language.
Demonstrated support for Greenpeace mission and values.

What you can expect:

You’ll be part of an international distributed team working across different time zones.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. Staff can also access our wellness initiatives, such as yoga and meditation and also have the opportunity to join our global Equity, Diversity & Inclusion staff communities.

Please visit the careers site here, to learn more about working for Greenpeace.

About us:
Greenpeace is a global campaigning network. It comprises 25 independent national/regional organisations, and a coordinating organisation, Greenpeace International. Greenpeace uses peaceful, creative confrontation to expose global environmental problems, and develop solutions for a green and peaceful future.

Our goal is to ensure the ability of the earth to nurture life in all its diversity. That means we want to:

protect biodiversity in all its forms
prevent pollution and abuse of the earth’s ocean, land, air and fresh water
end all nuclear threats
promote peace, global disarmament and non-violence

To Apply

We welcome everyone to apply for our positions. We understand that some candidates hesitate to apply unless they meet 100% of the criteria. However, we strongly encourage you to apply if you meet some of the key criteria for our roles. We’d love to know how your unique experience can bring value to our team. We believe in people power and having representation from many different communities to effect change.

If you share our vision, please click 'apply for this job' below, to begin your application.

To apply for this role, we require you to answer a selection of key criteria and upload your CV (in English) via our online application form.

Addressing the key criteria is an important part of your application. We will be looking for evidence that demonstrates your skills and experience in these areas. Use examples where possible, to draw attention to experience, knowledge, achievements and skills gained in past employment or voluntary/leisure activities, provided they are relevant to the post.

At GPI, we understand the benefits of using open AI tools (e.g. ChatGPT), however for the purpose of this application we prefer to see answers that were tailored by candidates themselves, without relying too much on these tools, so we can get a good impression on your thinking.

It’s advisable to prepare your responses to the key criteria before starting your online application, as you are unable to save and return to it at a later date.

If you have any questions about this vacancy or the application process, please email us at recruitment.int@greenpeace.org. Please note that all applications have to be filled out via the website and can't be submitted via this email.

Greenpeace International is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation and would like to invite you especially to apply!

CLOSING DATE: 14th of April*, 23:59 (CEST)
* Applications are reviewed on a rolling basis. If we reach a sufficient pool of qualified candidates, the role may close earlier than expected. To ensure your application is considered, we encourage you to apply as soon as possible.

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To apply for this role, we require you to answer the key criteria below. Additionally, to complete the mandatory fields and upload your CV (in English).

It’s advisable to prepare your responses to the key criteria before starting your application, as you are unable to save and return to it at a later date.

Thank you!

Please briefly outline three reasons why you believe you would be successful in this role (200 words max).

On the Spectrum of UX Researcher to UX Designer, where do you see yourself and why? (150 words max).

Please give us an example of where you co-created a solution with colleagues or stakeholders. What did you enjoy about this kind of approach? And what did you find challenging? (max 200 words)

Please tell us about a UX research project you have conducted recently: what methodology did you choose, what problem did you want to solve, how did you develop assumptions, and how did you communicate the key findings to inform product decisions? (max 250 words)

How can you demonstrate your ability to work with multicultural colleagues and teams? And also, across borders and timezones? (max 200 words)

Tell us something about yourself which demonstrates your support and belief for Greenpeace network core aims and values? (max 200 words)

If you would like to let us know your pronouns, please do so here. *Pronouns are words we use to refer to someone in place of their name, such as "he," "she," or "they." Sharing your pronouns helps us address you respectfully and accurately.

Thank you for answering the key criteria for this role. Please now complete the remaining mandatory fields to complete your application.

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User Experience (UX) Researcher

Job description

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